Privacy Policy

Last updated: April 2026 · Higa Services LLC / Vexden Parts

1. Information We Collect

• Contact information: Name, phone number (WhatsApp), email address when provided
• Transaction data: Parts ordered, amounts paid, shipping addresses
• Communication data: WhatsApp messages sent to our AI assistant
• Usage data: Search queries on our platform (no personal identifiers)

2. How We Use Your Information

• To process and fulfill your orders
• To send order confirmations and shipping updates via WhatsApp
• To follow up on price quotes you requested
• To improve our parts database and AI responses

3. WhatsApp & AI Assistant

Our AI assistant (WhatsApp number +1 645-240-3440) processes your messages to provide part quotes. Messages are processed by our AI system and stored for order fulfillment and quality improvement. We do not sell your WhatsApp data to third parties.

4. Payment Data

Payment processing is handled by Stripe and PayPal. We do not store credit card numbers. These processors have their own privacy policies. Wire transfers are processed through standard banking channels.

5. Data Sharing

We do not sell, rent, or trade your personal information. We may share data with:

• Shipping carriers (name, address for delivery)
• Payment processors (Stripe, PayPal) for transaction processing
• Parts suppliers (part number and quantity only, no personal data)

6. Data Retention

Order records are kept for 7 years for accounting purposes. WhatsApp conversation history is retained for 12 months. You may request deletion of your data by contacting us.

7. Your Rights

You have the right to access, correct, or delete your personal data. To exercise these rights, contact team@vexden.com.

8. Cookies

Our search platform uses minimal, functional cookies only (session state, search preferences). No advertising cookies or third-party tracking.

9. Contact

Privacy questions: team@vexden.com · Higa Services LLC, 7065 SW 46 St, Miami FL 33165